Delivery Information – Select Fashion

At Select Fashion, we aim to provide a seamless delivery experience for our customers. Below you’ll find all the details about our delivery options, timeframes, costs, and terms.

UK Standard Delivery

• Delivery Time: 2–5 working days (excluding Highlands, Islands, and Isle of Man).

• Cost: £3.99.

• Free Delivery: Available on orders over £30 (UK Mainland only, excluding Highlands, Islands, and Isle of Man).

• Northern Ireland, Highlands, Channel Islands, and Offshore Islands: Delivery takes 5–7 working days and costs £6.50.

• Orders are dispatched Monday to Friday only. No dispatches occur on weekends or public holidays.

• Signature Required: Upon delivery.

• Busy Periods: During sales, Black Friday, or Christmas, delivery may take up to 7 working days.
  
  

UK Express Delivery

• Delivery Time: 1–3 working days (UK Mainland only, excluding Highlands).

• Cost: £5.99.

• Free Express Delivery: On orders over £70 (UK Mainland only, excluding Highlands, Islands, and Isle of Man).

• Orders placed before 2:00 PM GMT Monday–Thursday are eligible for Express Delivery.

• Not available for Ireland, Highlands, Channel Islands, and Offshore Islands.

• Signature Required: Upon delivery.
  
  

Collect In Store

• Free Delivery: Available for orders over £10.

• Delivery Time: 3–7 working days.

• Collection Window: Items must be collected within 14 days of arrival at the store. Uncollected orders will be cancelled and refunded.

• Proof of ID Required: Bring your "Ready to Collect" email and a photo ID (e.g., driving licence, passport, or utility bill).

• Third-Party Collection: A nominated person must bring your "Ready to Collect" email, your ID, and their ID.

• Refunds: Refunds are not available in-store for "Collect In Store" orders. However, exchanges or store credit notes are available.

• For refunds, return items via post to the online store with the returns form.

• For more details, visit our FAQ Page.
  
  

International Delivery

• We deliver to over 40 European destinations, including France, Spain, and Turkey.

• Delivery Time: 3–7 working days.

• Important Notes:

  • Orders may incur customs duties or taxes based on your local regulations. These charges are the responsibility of the customer.

  • For questions about duties or taxes, contact your local customs authority before placing an order.

• Orders are dispatched Monday to Friday. No dispatches occur on weekends or public holidays.
  
  

Tracking Your Delivery

• Track your order anytime via the My Account section under "Order History."

• A tracking link will be provided in your order confirmation email.

• UK orders: Track via Evri.

• International orders: Track via TrakPak.
  
  

Problems With Delivery

• If you miss a delivery, our courier will leave a card and attempt redelivery two more times.

• To reschedule delivery, follow the instructions on the card.

• Report Issues:

  • Missing items must be reported within 14 days of dispatch/delivery. After this period, claims cannot be processed.
    
    

Alternative Delivery Address

• You can select a different delivery address at checkout.

• Ensure all details are correct, as changes cannot be made after order placement.
  
  

Safe Location Requests

• Contact us immediately after placing your order to request delivery to a secure, safe location.

• Note: Orders left in safe locations are at your own risk. Select Fashion is not liable for loss or damage.

Working Days

• Definition: Monday to Friday (excluding public holidays).

• Orders placed on weekends or holidays will be dispatched within the next 1–2 working days.

Delivery Areas in the UK

• We deliver to UK Mainland, Ireland, Highlands, Channel Islands, and all UK Offshore Islands.

• We currently do not deliver to PO Box addresses.

Verification Requests

• In certain cases, we may request additional verification documents to process your order, such as:

  • Bank statement

  • Copy of the payment card

  • Photo ID

• All requested documents are handled with strict confidentiality and used solely for verification purposes.
  
  

For further assistance, please contact our Customer Service team, available Monday to Friday, 9:00 AM to 5:30 PM (excluding bank holidays).