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Returns & Refunds

WEB RETURNS POLICY
 
We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in
its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage.
 
Please allow up to 28 days for your refund to be processed from the day you return the products. 

Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery
as we cannot accept liability for items that do not reach us.
 
We do not offer refunds in-store or on-line for any jewellery items purchased.
 
Refunds are not available on underwear due to hygiene reasons.
 
PLEASE NOTE REFUNDS CAN NOT BE OFFERED IN OUR UK STORES FOR UK ORDERS TAKEN ON THE WEBSITE.
 
Refunds can only be carried out if you return your order to Customer Services at the below returns address.

All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form delivered with your
purchase and send it back to us at the returns address below.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges.
 
If you have any issues with returning your items please email customerservices@selectfashion.co.uk quoting your returns number,
order number, name, items you wish to return and reason for return. 
 
 
STORE RETURNS POLICY
 
If you change your mind about your purchase in store, please return the unworn goods to the store with the original receipt within 14 days and they
will offer you an exchange or gift voucher.

Refunds on items with genuine manufacturing faults will only be issued from Select Head office.

Please Note: We do not offer refunds on website orders in our stores. However you can exchange your purchase or accept a credit note at any of
our stores. If the item(s) are not faulty and you wish to receive a refund you must post it back to us with your returns form.
 
 
RETURNS ADDRESS
 
All mailed returns should be sent to the following address:

Genus UK Ltd t/a Select
Select Website Customer Services
80-82 PRETORIA ROAD
EDMONTON LONDON
N18 1SP
 
 
EXCHANGES
 
Unfortunately we currently do not offer exchanges on the website. However you can exchange your purchase in any of our stores or accept a credit note.
 
 
FAULTY OR INCORRECT ITEMS
 
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form
delivered with your purchase and send it back to us at the returns address below.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges.
 
 
RETURN DELIVERY CHARGES
 
Unfortunately we do not offer free returns. When returning unwanted items you will be liable for the cost of posting
it back to us.
 
We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
 
 
REFUNDS ON YOUR ACCOUNT
 
We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed
from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

If your card has expired or has been declined we will arrange for another method of payment.
 
 
NOTIFICATION OF RECEIPT OF YOUR RETURN
 
Once your returned order has been processed by our warehouse team, we will email to let you know. 

If you do not receive an email from us within 28 days, please contact Customer Service and we will look into this for you.
 
 
REFUNDS OF DELIVERY CHARGES
 
Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders
 
 
CANCELLATION OF AN ORDER
 
Under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel
your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CD's or software which have been unsealed;
magazines; or tailor-made / customised products).
 
In this case, we will provide a full refund, but you must return the cancelled items to us at your cost should you already have received them.

Once we have received the items we will refund you on the payment option you used to purchase the order with.
 
 
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
 
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full
price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full
multi-buy value.
 
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or
vouchers back for us to process a refund.
 
 
SEVEN DAY COOLING-OFF PERIOD (EU ONLY)
 
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase
(unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed;
magazines; or tailor-made / customized products).
 
In this case, we will provide a full refund but you must return the cancelled items to us for a refund.

Once we have received the items we will refund you on the payment option you used to purchase the order with.
 
 
STATUTORY RIGHTS
 
Your UK statutory rights are not affected by our returns policy.