If you change your mind about your purchase, please return the unworn goods to the returns address with the original web receipt within 28 days in exchange for another item or store credit note.
Please Note: We do not offer refunds on orders placed online (Collect in Store) in our stores.
However, we can offer to exchange your purchase or issue a credit note at any of our stores.
If you wish to receive a refund then you are required to post the item(s) back to us with your returns form.
We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage.
Please allow up to 28 days for your refund to be processed from the day you return the products.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
Refunds are not available on underwear and earrings due to hygiene reasons.
We do not offer refunds in-store or on-line for any jewellery items purchased.
For all Collect in Store queries, please contact us via email
PLEASE NOTE REFUNDS CAN NOT BE OFFERED IN OUR UK STORES FOR UK ORDERS TAKEN ON THE WEBSITE.
Refunds can only be carried out if you return your order to Customer Services at the below returns address.
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form delivered with your purchase and send it back to us at the returns address below.
All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges.
If you have any issues with returning your items please email firstname.lastname@example.org quoting your returns number, order number, name, items you wish to return and reason for return.